Client Charter
We aim to provide you with a caring, reliable and efficient service, which will include…
- treating you with dignity and respect
- valuing cultural and social preferences
- a flexible personal approach, listening and responding to your needs
- explaining clearly your options
- keeping you informed of progress
- fair and open access to services
- treating all your personal information in a confidential manner
To help us to achieve the aims of the charter and provide the best service possible, we ask you to….
- keep us informed of your needs
- be courteous to our staff and contractors
- let us know your views on our service
