Manchester Care & Repair Awarded ‘Handyperson Service of The Year 2016’

This year’s winners of the national Home Improvement Agency and Handyperson Service Awards have been announced at a ceremony in the House of Lords, and once again Manchester Care & Repair has been recognized. Organised by Foundations and sponsored by AKW, the annual awards recognise the efforts of England’s 200-strong HIA sector to offer a wide range of home support to disabled and older vulnerable people on low incomes.

Manchester Care & Repair have been awarded the  Handyperson Service of the Year 2016. The team carried out more than 7,000 jobs last year. However, far from simply offering a small repairs service, its staff work to a mantra of ‘making every visit count’. All are trained to deliver a comprehensive assessment for home safety and security and hold level 3 City and Guilds qualifications in Energy Awareness and are able to deliver advice on energy efficiency and fuel poverty.

Over 90% of initial visits lead to referrals to other services.More than 99% of clients would use the service again and recommend it to others. Refinements to working practices, streamlined processes and investment in the operatives’ training and development have led to significant improvements in productivity and thereby Value for Money to commissioners. Although the labour is free of charge, the HIA actively fundraises and has generated over £17K of income in 2015-16 from fundraising activities and donations. In pursuit of sustainability, the handyperson service actively seeks income generating opportunities from complementary activity funded by sources outside the main commissioned service.

Awards ceremony host Lord Best said: “The quality of the entries to this year’s awards underlines the valuable contribution being made by home improvement agencies up and down the country to support the most vulnerable in society. They are very much on the frontline of ongoing efforts to join up health, housing and social care and enable people to live healthy, independent lives.”

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